Why does HMRC fail to answer more than a quarter of phone calls?

Author: Russell Smith
June 26, 2015

If there was ever one benefit to having an accountant it is this – you don’t have to speak to HMRC.  The accountant will do it on your behalf.

This is even more true today as we’ve learned of the HMRC telephone answering results last year.  One in four calls (about 18 million) goes unanswered.

HMRC are recruiting an extra 3,000 customer service staff but given the last few years of HMRC cuts, it may not be enough.

At the same time as the government wants to raise more tax, they have been cutting HMRC staff which you would think results in less tax raised.

If you are like me and generally don’t like call centres, make sure you have an accountant who speaks to HMRC on your behalf.

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