Dealing with HM Revenue & Customs yourself can damage your health

May 20, 2013

Dealing with HM Revenue & Customs is something that we do for all our clients.  Whether a client is a small business or a large business, speaking to HM Revenue & Customs should always be done by us.

The main reasons for this is that a) it saves the client time (we have an accountants hotline) and b) it means that we can deal with any query/issue quickly and the client doesn’t need to worry about it.

There is now a third reason which I discovered over the weekend in an article in the Times – going through HM Revenue & Customs helplines is, apparently, the equivalent of “Dante’s circles of Hell”.

A guy called Nigel Clarke, an IT manager, has spent 7 years making 12,000 calls to centres to produce a guide on call centre short cuts.  He says that HM Revenue & Customs is one of the worst offenders and that it can take up to 6 minutes to get through.

As one of Britain’s busiest call centres, HM Revenue & Customs, receive 79 million calls per year or a potential 4.3 million working hours just navigating menus.

So to improve your health – make sure that we do this for you.

If you aren’t a client, here is a snippet from Nigel’s very useful guide:

HMRC (0845 3000 627)
Income tax inquiries for individuals
Usually takes 4 minutes 35 seconds, with 74 menus over 6 levels.
Dial short-cut: 1-Hold-1-3-2-2

To see more of Nigel’s work, go to:

0113 337 2130

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